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DELIVERY SERVICE QUESTIONS

Can I have your water delivered to me?

To find products available in your area, please fill our Delivery Sign Up Form or call our customer service at 111-35-35-35.

How long this company has been in this business?

Our company has produced and distributed top-quality bottled water brand across the Karachi city since 1997 and around world since 1936. To find out more about the brand see our company profile.

Do I need to be home to receive my water deliveries?

If u Purchase an Electric Water Dispenser: you will need to be available during the installation period only. We will contact you to schedule a convenient delivery time to install your dispenser in your home or office and show your exactly how your dispenser works. After the initial installation, you do not need to be home for deliveries. (Please read water service delivery below)

Water delivery service without a Dispenser: If you are ordering water service only, it is not necessary to be there when your products is delivered. Simply select a location at your home or office and our route sales representative will leave your water there each time. If you are going to receive regular deliveries, you can leave your empty bottles in the same location and your route salesman will replace them with new bottles of water.

How often will I receive my water delivery?

Your delivery schedule depends on your location route and type of account. On your initial delivery, your route sales representative will provide a delivery calendar. Plus, if you need to change your delivery schedule, you can talk to your Route sales Representative or call us at 111-35-35-35.

What if I run out of water before my next delivery?

If you run out of water before your next scheduled delivery, please visit www.culligan.com.pk , call a friendly customer service agent who can determine availability of a special delivery soon as possible or visit any of the Culligan Water Shop to pick your delivery.

Why am I charged a deposit on my initial order?

We are a great recyclers! As a result, we have to keep up with our containers. A bottle deposit is a fee charged

for every 3 or 5-gallon bottle delivered to you. A bottle deposit is refundable and will be credited to your account once each empty bottle is returned.

A bottle deposit charge may appear on your invoice if more bottles were delivered to you than were returned to your route sales representative. For example, if you received five full bottles and returned only four empty bottles during your billing period, you will receive a refundable bottle deposit charge. Remember your invoice will only reflect the activity that occurred during the billing period.

If you are a Credit Plan customer, the number of bottles received and returned will be shown on your invoice each billing period; however; will not be charged additional bottle deposits or issued a refund of your bottle deposits each billing period. Any additional bottle deposits may be charged or a refund of your bottle deposits issued to you only upon final bottle reconciliation performed upon expiration or termination of your service.

How many days will it take to receive my order?

Within 1 to 2 business days of placing your order, you should receive a call to schedule your installation and/or delivery.

What happens if my delivery is schedule on a Public Holiday or Strike?

One day Public Holiday :
Our distribution department and Culligan Water Shops are open on Public Holiday (10:00 to 16:00hrs ). So you will receive your delivery as per your scheduled day. In case of a corporate account, you will receive you delivery one day prior to your scheduled day (and this will apply to all the delivery schedules of that particular week )

Public Holiday of more than a week (such as EID)

You will receive your delivery one or two day prior to your scheduled day (and this will apply to all the delivery schedules of that particular week and all types of accounts.)

Whereas, our distribution department, customer service department and Culligan Water Shops will be open on the third day of Public Holiday (10:00 to 16:00 hrs), so if your delivery is scheduled for the third day of Public Holiday, you will receive your delivery as per schedule. In case of an office or corporate account, you will receive your delivery three or four days prior to your scheduled day (and this applies to all the delivery schedules of that particular week)

Strike
If a strike call is given in advance then we will deliver all accounts one day prior to the strike. Whereas, if there is no call for a strike in advance, then you will receive your delivery when the strike is over.

During any type of a strike, all of our operations are closed of for the safety of all our employees and delivery vans. We suggest that you collect your delivery from our Culligan Water Shop or from a retail outlet near you in advance or always keep few bottles extra apart from your regular consumption as back-up.

What happens to my personal information?

We respect the privacy of our customers, and any information you supply us with to complete your order is kept in the strictest confidence. Please refer to our Privacy Policy for more information. If you have any questions regarding our Privacy Policy, please contact us at info@culligan.com.pk

How will I be billed each month for my service?

Cash Plan:
You will pay at the time of delivery of your bottles.

Coupon Book Plan:
In this case you will purchase a coupon book, containing 11 Leaves, each leave is valid for one bottle you receive, give the same number of coupon to your Delivery Sales Representative. Once all your coupon leaves are finished you can purchase another coupon book.

At one time you can purchase up to 5 coupon books per delivery, if you wish to purchase more, inform us in advance at 111-35-35-35, info@culligan.com.pk or visit us at Culligan Water Shop.

Credit Plan (Only for Offices not for Household Accounts)

You will receive a delivery ticket each billing cycle showing what you received and the amount to be paid; you shall receive your invoice by the 10 th of every month. To change your payment options after your initial delivery, please contact our office 111-35-35-35. Please note: Service will continue until we are notified otherwise.

Who do I contact for more help and information?

There are four ways to contact us and get your question answered:

  • Email us at info@culligan.com.pk Please include your account number, or area code and phone number for the location receiving service. We will get back to you within 1-2 business days.
  • Leave a note for your Route Sales Representative on the day of your delivery and asked to be contacted.
  • Call our Automated Voice System at 111-35-35-35.
  • Visit us at any Culligan Water Shop.
  • Before you call or visit, please have your account number, or account name and phone number for the location receiving our service.

More..

Bottled Water Questions
Water Dispenser Questions