FREQUENTLY ASKED QUESTIONS
Have a question? Look below for a selection regarding bottled water products, water dispensers, and delivery services for the answer.
If you don’t find your question here, please Contact Us and we will be happy to help find a answer to your question.
Bottled Water Questions
When you consider that water plays a role in every body function and is found in every living cell, it’s no wonder you can’t live without it. If you want to know more about the benefits of proper hydration, visit the pages throughout the About Bottled Water
We offer purified, re-mineralized bottled water.
The majority of our water comes from deep well below the earth’s surface and is inspected, tested and certified to bring you the best tasting, highest quality water
Learn more about our bottled water quality in our quality standards page in “About Bottled Water.” Or, for specifics, view our water quality reports
Depending on your location, we deliver a wide variety of container sizes such as:
- 5 Gallon Returnable Bottles
- 3 Gallon Returnable Bottles in retail markets
- 6 Liter Non-Returnable Bottle in retail markets
- 1.5 Liter Bottles (12/Case) in retail markets
- 0.5 Liter Bottles (24/Case) in retail markets
Each family or office consumes water at its own pace. The average person expels 2.5 litres of water each day, through regular body functions such as perspiration, respiration, evaporation, urination, etc. This water needs to be replaced daily. A small portion of it may come from the food you eat or other beverages, but the healthiest form is pure water. To estimate how much your household or office might need a month, use our hydration calculator
Having our water delivered to your home or office is refreshing, convenient and affordable. For about forty rupees a day (based on average household of 4 people) you can have crisp, refreshing bottled water delivered.
As of this time, we only use returnable plastic bottles. Not only does it weighs less and is safer to deliver, but it also recyclable.
PET (polyethylene terephthalate) is a clear, tough polymer that provides an excellent barrier against oxygen and carbon dioxide. Because of those properties, it has become the plastic material of choice for food and beverage packaging. Consistent with studies by regulators and independent research groups, a 2000 report from the International Life Sciences Institute indicates that “PET itself is biologically inert if ingested, is dermally safe during handling, and is not a hazard if inhaled.”
Also note that re-use of this bottle can be hazardous, so kindly do not re-use this bottle in your offices or home after consuming our water from it.
Absolutely! This is partially the reason we can offer such high-quality water at an affordable price. When we deliver new 3 or 5-gallon bottles to your home, we pick up the empty bottles, which we sanitize thoroughly and reuse.
Our industry, in conjunction with the governing agencies that monitor our strict standards, has set the shelf-life of bottled water at one year. Water should be stored in a cool (5°C to 25 ° C degrees), dark (away from sunlight) and dry (modest humidity-less than 50%) place. It should be as far away as possible from substances such as chemicals, detergents, cleaning supplies, gasoline, etc.
Our product is a natural product that contains no chemicals or preservatives. As a result, extended exposure to the sun can cause bacterial growth. To prevent this common and natural process from occurring and to maintain the quality of your bottled water keep the bottle out of direct sunlight and place in a cool, dry, chemical free area. If stored properly, water in 3 and 5-gallon containers has a shelf life of one year. Smaller containers, 0.5 Litre, 1.5 Litre and 6 Litre bottles, are made with a thinner grade of plastic than larger bottles and have an optimal shelf life of about 6 months (but remain drinkable for one year). They have a shorter shelf life because they are more permeable to outside odors. Again, the key is how water is stored.
Culligan bottled water adheres to the quality standards of national and international regulations, so is safe to use for all purposes: drinking, cooking, preparation of baby bottles, cosmetic and hygiene uses, etc
In general Culligan bottled water is characterized by its low mineral content, especially sodium, making it refreshing and suitable for consumption by people of all ages.
Culligan Bottled Water is subject to the most stringent quality standards at both national and international levels, including the NSF and World Health Organization’s guidelines for drinking water. Our water is laboratory tested hourly and meets all government and industry standards for bottled water. See quality certification
Culligan is a proud member of several industry organizations that ensure the highest quality standards: PSQCA (Pakistan Standards Quality Control Authority) Whereas, Culligan International is a member of IBWA and NSF
One obvious solution is to obtain home delivery for your water. This ensures that you always have the purest water available for drinking through the year. If you are wondering how much you should have on hand at a time, the Red Cross recommends 1 gallon per person per day for a week. Or you can collect your deliveries from our Culligan Water Shop located at different localities in the Karachi city.
Call our Customer Services at 111-35-35-35 or Contact Us and inform that you require refund for your security deposit. You will receive the refund at your delivery address within 10 – 15 working days.
Corporate Clients will need to inform us by Fax (2565914) or e-mail us at [email protected] or send request at our postal address.
Call our Customer Services at 111-35-35-35 or Contact Us and inform about your new address. The delivery at new address will be made within 2 – 3 working days. Corporate Clients will need to inform us by Fax (2565914) or e-mail us at [email protected] or send request at our postal address.
Water Dispenser Questions
We offer an array of water dispensers and products to service all of your bottled water needs. Our water dispenser models include both electrical and non-electrical options that serve water at a variety of temperatures (hot, cold and room temperature).
We are water specialists and can still deliver any of our bottled water products that are available in your area. In fact, our 5-gallon water bottles are industry standard, so fitting your dispenser is no problem. Plus, if you prefer the convenience of single-serve bottles we have a variety of sizes available. Order individual products online or call 111-35-35-35
Our hot water dispensers offer child-resistant spigot options that make it more difficult for young children to operate, thus reducing the chance of injury.
Placing a bottle on the dispenser is easy; but it depending on the size might be awkward. If your dispenser does not have a water guard system, remove the cap from the bottle, and place the bottle onto the dispenser. If your dispenser has a water guard system, remove the label from the top of the bottle cap and place the bottle with cap onto the dispenser. The spill-safe attachment on all our dispensers will push open the valve in the cover saving you from spilling or contaminating the water. For more information see “No Spill System” or dispenser cleaning instructions.
The plastic part you see floating is part of the safety cap that allows the ”spill free” system to work. Like most technology, though the cap is imperfected and if you place the bottle on the dispenser at an angle this small plastic piece sometimes becomes detached and floats up into the bottle. Don’t worry – it is food grade plastic and safe. Plus, it is too large to flow through your reservoir into your cup. Just remember, if you remove your bottle before its empty, it will no longer be “spill free”.
If you have a “spill-free” type bottle, grip both sides of the bottle and pull it straight up. If you are removing a bottle that still has water in it, the bottle should not spill as long as the original white plastic piece has not floated up inside the bottle and the covering cap has not been removed.
There may be several reasons for this mysterious phenomenon:
- Check to make sure the dispenser is plugged in and that the circuit breaker isn’t tripped. Sometime we overlook the obvious.
- Next, keep in mind that you dispenser is made to cool approximately one gallon of water to 5° C every 30 minutes. If the weather is warm and the dispenser is getting a lot of usage, it’s like being the last kid in the line getting a drink after gym class. If cooler has just been used extensively leave to re-chill for 15 minutes. One dispenser just can’t keep up with the volume. You may need to order more dispenser to meet the demand.
If water’s cool, but not cold enough, there is a thermostat on the back wire fence that can be adjusted. Turn the screw on the back middle thermostat clockwise to make the water cooler and counter-clockwise to make it warmer. Turning all the way to the left (counter clockwise) will turn off the cooling capacity. Make adjustments slowly and don’t immediately turn it all the way up. Wait 15-20 minutes between adjustments to see if you are at your desired temperature.
If water isn’t cool at all and adjusting the thermostat doesn’t work, you probably have a mechanical problem. Call our Customers Service at 111-35-35-35 Contact Us.
There is a hot tank switch on the back of the unit that needs to be in the on position. If the switch is on and the water is not hot, we’ll need to check your dispenser to evaluate and correct the malfunction Call our Customer Service at 111-35-35-35 Contact Us.
The very first thing you should do is unplug the unit. Stop all electricity going to the unit to avoid further damage. The unit will need to be exchanged or repaired. WE DO NOT recommend you to fix this problem yourself. Please call customer service at 111-35-35-35 and we will have the dispenser exchanged (if still under warranty) or repaired.
Simply tighten the top of the water spigot; underneath the lever. If the water is still dripping out after you tighten the top, call customer service at 111-35-35-35 and we will be glad to help.
No water flows from the taps
Replace the bottle, if empty. There may be an air blockage. Lift the bottle off the cooler and place it back on. Perform this procedure 2 or 3 times. Ensure that there are cups positioned on the cup station and open both taps
Replace the bottle, if empty. There may be an air blockage. Lift the bottle off the cooler and place it back on. Perform this procedure 2 or 3 times. Ensure that there are cups positioned on the cup station and open both taps.
If your dispenser is leaking, please remove the bottle. Nine times out of ten it’s not the dispenser, but the bottle that is causing the leak, especially is the leak isn’t coming from the front (out of the spigot), and looks like it is coming out the top or back.
After many cycles of cleaning and sanitizing, polycarbonate bottles can sometimes develop a tiny fracture or a pinhole. It may initially hold water, but once the bottle is placed on the dispenser and the water level drops during use it cannot hold the vacuum which develops. It is the vacuum which keeps the water in the inverted bottle.
To determine whether a bottle is leaking, remove it from the dispenser. Allow the dispenser to sit without the bottle and without anyone using it for at least one hour. After the hour, if you can fill a cup of water from the dispenser without putting a new bottle on the dispenser then the bottle is defective. You will have to replace the bottle on the dispenser. Return the damaged bottle to your driver on your next delivery day, marked prominently with the word LEAKER. The bottle will be taken out of production and recycled into other products made of polycarbonate. If you have trouble or it makes a mess, please Contact Us and we’ll be glad to help.
Cooler is noisy
Some coolers will make a noise when heating or cooling. This is normal and will stop after a short while.
Actually, it’s not a drain – it’s a just a drip tray, so whatever falls into the drip tray will stay there until removed. To clean the drip tray, pull up on the tray and it should detach from the water dispenser. Be careful to pull smoothly or whatever is in the tray will splash. Clean the tray with warm soapy water and place back on the dispenser.
See Cooler Cleaning Instructions/guide or call our customer service at 111-35-35-35 and we will schedule a visit by our Maintenance department to sanitize your cooler at a small charge.
Delivery Service Questions
To find products available in your area, please fill our
Our company has produced and distributed top-quality bottled water brand across the Karachi city since 1997 and around world since 1936. To find out more about the brand see our company profile.
If u Purchase an Electric Water Dispenser: you will need to be available during the installation period only. We will contact you to schedule a convenient delivery time to install your dispenser in your home or office and show your exactly how your dispenser works. After the initial installation, you do not need to be home for deliveries. (Please read water service delivery below)
Water delivery service without a Dispenser: If you are ordering water service only, it is not necessary to be there when your products is delivered. Simply select a location at your home or office and our route sales representative will leave your water there each time. If you are going to receive regular deliveries, you can leave your empty bottles in the same location and your route salesman will replace them with new bottles of water.
Your delivery schedule depends on your location route and type of account. On your initial delivery, your route sales representative will provide a delivery calendar. Plus, if you need to change your delivery schedule, you can talk to your Route sales Representative or call us at 111-35-35-35.
If you run out of water before your next scheduled delivery, please visit www.culligan.com.pk , call a friendly customer service agent who can determine availability of a special delivery soon as possible or visit any of the Culligan Water Shop to pick your delivery.
We are a great recyclers! As a result, we have to keep up with our containers. A bottle deposit is a fee charged
for every 3 or 5-gallon bottle delivered to you. A bottle deposit is refundable and will be credited to your account once each empty bottle is returned.
A bottle deposit charge may appear on your invoice if more bottles were delivered to you than were returned to your route sales representative. For example, if you received five full bottles and returned only four empty bottles during your billing period, you will receive a refundable bottle deposit charge. Remember your invoice will only reflect the activity that occurred during the billing period.
If you are a Credit Plan customer, the number of bottles received and returned will be shown on your invoice each billing period; however; will not be charged additional bottle deposits or issued a refund of your bottle deposits each billing period. Any additional bottle deposits may be charged or a refund of your bottle deposits issued to you only upon final bottle reconciliation performed upon expiration or termination of your service.
Within 1 to 2 business days of placing your order, you should receive a call to schedule your installation and/or delivery.
One day Public Holiday :
Our distribution department and Culligan Water Shops are open on Public Holiday (10:00 to 16:00hrs ). So you will receive your delivery as per your scheduled day. In case of a corporate account, you will receive you delivery one day prior to your scheduled day (and this will apply to all the delivery schedules of that particular week )
Public Holiday of more than a week (such as EID)
You will receive your delivery one or two day prior to your scheduled day (and this will apply to all the delivery schedules of that particular week and all types of accounts.)
Whereas, our distribution department, customer service department and Culligan Water Shops will be open on the third day of Public Holiday (10:00 to 16:00 hrs), so if your delivery is scheduled for the third day of Public Holiday, you will receive your delivery as per schedule. In case of an office or corporate account, you will receive your delivery three or four days prior to your scheduled day (and this applies to all the delivery schedules of that particular week)
If a strike call is given in advance then we will deliver all accounts one day prior to the strike. Whereas, if there is no call for a strike in advance, then you will receive your delivery when the strike is over.
During any type of a strike, all of our operations are closed of for the safety of all our employees and delivery vans. We suggest that you collect your delivery from our Culligan Water Shop or from a retail outlet near you in advance or always keep few bottles extra apart from your regular consumption as back-up.
You will pay at the time of delivery of your bottles.
Coupon Book Plan:
In this case you will purchase a coupon book, containing 11 Leaves, each leave is valid for one bottle you receive, give the same number of coupon to your Delivery Sales Representative. Once all your coupon leaves are finished you can purchase another coupon book.
At one time you can purchase up to 5 coupon books per delivery, if you wish to purchase more, inform us in advance at 111-35-35-35,
Credit Plan (Only for Offices not for Household Accounts)
You will receive a delivery ticket each billing cycle showing what you received and the amount to be paid; you shall receive your invoice by the 10 th of every month. To change your payment options after your initial delivery, please contact our office 111-35-35-35. Please note: Service will continue until we are notified otherwise.
There are four ways to contact us and get your question answered:
- Email us at [email protected] Please include your account number, or area code and phone number for the location receiving service. We will get back to you within 1-2 business days.
- Leave a note for your Route Sales Representative on the day of your delivery and asked to be contacted.
- Call our Automated Voice System at 111-35-35-35.
- Visit us at any Culligan Water Shop.
- Before you call or visit, please have your account number, or account name and phone number for the location receiving our service.